i never got my code to purchase ticket

Is there someone that can assist?

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Code to purchase tickets

Although I followed the directions and submitted the form for a code, I never received one. The site kept deleting the information I filled in. I decided to try again later, however the option to get a code is no longer there. It now looks like you can no longer get a code to try again on 5/14. Does anyone have any information about this.